Try our Ask a Librarian service. Chat with a librarian 24/7, take a look at our FAQs,or send us a message.
Ask A LibrarianIf you want in-depth help, you can make an appointment with us. Librarians will help you find or narrow a paper topic, locate appropriate sources, and cite your sources correctly. If you need help with Microsoft Office or Canvas, make sure to schedule time with our Technology Specialists.
Make a Virtual Appointment
Library Techs are available to keep library technology running smoothly and to help students/faculty/staff with use of library/TNCC equipment.
On personal devices, we can help with school related items. These include:
Printing is available at the WEPA print stations on the Hampton and Historic Triangle Campuses.
Historic Triangle stations: 1 in the Library, 1 on 2nd floor landing
Hampton stations: 3 near the middle of the Library, 1 Handicapped accessible station located next to study rooms in Hampton,1 in the Library Gallery area (outside the main Library)
WEPA is cloud based, meaning you can print from anywhere using your own device or one of our computers.
Click here for information on how to use WEPA
Black & White
Single sided = $.10 per page
Double sided = $.18 per page
Color
Single sided = $.50 per page
Double sided = $.75 per page
Payment must be by WEPA print card, credit, Venmo, Paypal or ApplePay. Cash is not accepted. Please note: Credit card information must be manually entered.
Pre-loaded $10 WEPA print cards are for sale in the Bookstore. Students can use financial aid funds, if available, to purchase cards.
Refunds and adjustments must be requested directly from WEPA.
Copying is available for 10 cents per page. Cash and coin only.
Scanning is free. Documents can be e-mailed and saved to a USB, Google Drive and Smartphone. Scanned documents can be sent directly to the WEPA print station for black and white prints. Color prints should be saved using one of the other methods listed and manually printed through the WEPA print station. Please ask staff for assistance!
The libraries do not have a public fax machine.
The following software is readily available on all computers in the library:
Ask a library staff person how to access the following software:
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Programming
Adobe Creative Cloud
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Accounting
Engineering
Assistive Technology for Special Needs
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This program partners a Technology Learning Specialist with students who need basic computer assistance in the following areas:
Make an appointment online or ask a staff member for assistance to sign up for available appointment times.
Due to demand, we ask that students limit appointments to one hour per day; however, students may sign up for as many days as needed to understand a concept.
Thomas Nelson provides free wi-fi access on campus to students and the public. Students can login to the wi-fi network using their MyTNCC username and password. For more information on signing in, please visit the Thomas Nelson Campus Wi-fi page.
Thomas Nelson IT Helpdesk
If you are having problems with MyTNCC (such as issues with your username or password) please contact the helpdesk:
If you are having problems with MyTNCC (such as issues with your username or password) please contact the helpdesk:
Phone: (757) 825-2709
Email: helpdesk@tncc.edu
In Person: Wythe Hall, Room 249 (Hampton)
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Thomas Nelson is one of Virginia's Community Colleges, primarily serving the cities of Hampton, Newport News, Poquoson and Williamsburg, and the counties of James City and York.
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